Privacy policy

Last updated: [date]

1. Who we are

Laycock Pharmacy ("we", "us", "our") operates community pharmacies at 494–500 Old London Road, Hastings, East Sussex, TN35 5BL and 30 Little Ridge Avenue, St Leonards-on-Sea, East Sussex, TN37 7LS. We are the data controller for the personal information described in this policy. You can contact us at Pharmacy.fkv77@nhs.net or on 01424 436778. For data protection matters, contact [data protection contact / role].

2. The information we collect

• When you use our contact form: your name, email address, phone number (if you provide it) and the message you send us.
• When you book an appointment: bookings are handled by our scheduling provider, Calendly. The details you enter there (such as your name, email and chosen appointment) are processed by Calendly on our behalf. Please also see Calendly's own privacy notice.
• Repeat prescriptions: these are ordered through a separate third-party service (Project Peach), and that provider's privacy notice applies to it.
• In person or by phone: information you give us as part of receiving pharmacy services.

3. How we use your information

• To respond to your enquiries and messages.
• To arrange and manage the appointments you request.
• To provide pharmacy and healthcare services to you.
• To meet our professional, legal and regulatory obligations.

4. Our lawful basis

We rely on your consent and our legitimate interests to respond to enquiries and manage appointments. Where we process health information as part of providing your care, we do so on the basis of the provision of health care and treatment. [Confirm and adjust these bases to reflect your actual processing.]

5. Sharing your information

We do not sell your information. We share it only where necessary — for example with our appointment provider (Calendly), with the NHS and other healthcare professionals involved in your care, or where we are required to do so by law.

6. How long we keep it

We keep your information only for as long as necessary for the purposes above and to meet our legal and professional obligations. [State your retention periods.]

7. Your rights

Under UK data protection law you have the right to access the information we hold about you, to have it corrected or erased, to restrict or object to its use, and to data portability. To exercise any of these rights, please contact us using the details above.

8. Cookies

Our website uses cookies as described in our cookie policy.

9. Keeping your information secure

We take appropriate technical and organisational measures to keep your information secure and to prevent unauthorised access.

10. Complaints

If you have any concerns about how we handle your information, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk. [If you are registered with the ICO, state your registration number here.]

11. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last changed.